SHOPPING, ORDERING, AND SHIPPING
How do I check the status of my order?
Tap on the “Track Order” icon on the bottom of the website to check on the Order status.
How are orders placed delivered to me?
All orders placed are dispatched through our courier partner Delivery.
I have received a partial item/partial order or an Untenanted/Void packet?
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which the claim is being raised.
You may be required to share a short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable to get a refund in case you fail in any of the below-mentioned scenarios:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box (if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick up your packaging for investigation at our end
You have used the item for which the claim was raised.
Returns, Exchange & Payments
How can I pay for my order at GKT Playways?
You can make the payments by below-mentioned options:
Credit Card
Debit Card
Net Banking
Cash on Delivery
Can I pay using International Currency?
Unfortunately, at this time we accept payment only in INR.
What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet